The Contact center for CRM or customer relationship management, is a reality with Asellerator. Total solution of Software and Applications Business for Contact Center. Hardware and software for contact center, tools that revolutionize CRM and management with customers. If you require an IP contact Center with applications of CRM, which integrate Hardware, software, strategy and new ICTs to the management with clients, Asellerator is the solution. See our Contact Center solutions. Individualized management of long-term productive relationships with each one of the clients of an organization, better known as CRM, is today a reality of easy application, if you have a contact center interactive and a defined strategic plan to do so.
Long been the dream of every company has been the personalize the relationship with their customers and building on that achieve their loyalty, retention and profitability. All know what the village shopkeeper did of some years ago: he saw pass in front of his store to a customer and immediately the recognized, called him by name and invited him to talk with him. Immediately delivered you brand new blades x, as she said: Don Francisco, it had lists these blades that promise softness and avoid cuts in his face. You suffering so much with the shave!! I left two packages so try them. I put them in the account. Have a happy day and many greetings to the Lady Mary. This seemingly simple spontaneous operation involves all elements of a modern CRM: to) identify the client, which implies not only know him but also recognize it. Know from their name and their families, their place of residence and its ability to credit up to your specific needs in this case with respect to the shave, their tastes, desires, expectations, and obviously their potentialities. This shopkeeper simultaneously handled skillfully to the supplier, without stock, since I knew beforehand which of their customers would need the above-mentioned blades.